1. Orders & Payments

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• Orders can be placed directly through our website. Custom cakes, corporate catering and bespoke orders may also be arranged with us directly via WhatsApp or email.

• Payment can be made online at checkout using the available card or digital payment options, or by bank transfer to our business account.

• Orders are confirmed only once full payment has been received. An order request, quotation or unpaid checkout does not reserve production capacity.

• All prices are in HKD.

• Most standard products require a minimum of 36 hours’ notice, and 72 hours for Friday–Sunday orders, subject to availability. Custom and themed cakes should ideally be booked 3–4 weeks in advance.

• As we work with fresh and seasonal ingredients, availability and pricing may occasionally change. Any adjustment will always be communicated before payment and confirmation.

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2. Delivery & Pickup

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• Delivery is available across Hong Kong Island, Kowloon and selected urban areas of the New Territories. Availability and delivery fees are determined by the delivery address and shown at checkout. Some remote areas, villages and outlying islands may be excluded or require prior arrangement. Need to borrow insulated bag(s) for your event or onward journey? Find out how here.

• We take pride in handling every delivery personally. Unlike many businesses, we do not outsource our deliveries to third-party couriers. Your order is carefully transported by our dedicated team in insulated bags with ice packs to help maintain optimal freshness and stability.

• Deliveries are scheduled within a confirmed 1-hour time window. Please select the slot closest to the time you actually need your order. Delivery slots are not exact-minute appointments.

• If your order is delivered before it is served, you are responsible for providing suitable refrigerated storage after handover. For delicate or perishable items, we strongly recommend choosing a delivery time as close as reasonably possible to serving time.

• Fixed-time handovers (for example, collections at Central Pier for onward travel to Discovery Bay) may be possible by prior arrangement only. Please contact us on WhatsApp before placing your order.

• Pick-up is available in Tseung Kwan O by appointment. The exact location and collection window will be confirmed with your order.

• Someone must be available to receive the order during the confirmed delivery window. We do not leave delicate food orders unattended unless this has been expressly agreed in advance.

• If our courier is required to wait more than 15 minutes at the delivery location, we reserve the right to reschedule the delivery and/or apply an additional HK$50 waiting fee.

• Please provide accurate access instructions and a reachable contact number. Delays caused by incorrect addresses, restricted access, unavailable recipients or incomplete delivery information are the customer’s responsibility.

• While every effort is made to deliver within the confirmed time window, unexpected accidents, severe weather or other circumstances beyond our control may occasionally cause delays. We will contact you as soon as possible if this occurs.

 

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3. Order Modifications, Cancellations & Postponements

 

Designed to respect our handmade process

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1. Cancellations
Due to the perishable nature of our products and advance preparation required:

• All sales are final once payment is confirmed

• We cannot accept cancellations or provide refunds for a change of mind.

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2. Order modifications
We understand plans can change and will try our best to accommodate:

• Changes to flavours, quantities, design details, delivery information or collection arrangements are subject to availability and production feasibility and are not guaranteed once an order has been confirmed.

• Requests for changes should be made at least 48 hours before delivery or pick-up. Changes requested later may not be possible, particularly for weekends, custom cakes and large catering orders.

• Any modification affecting the order value must be paid in full before the change is confirmed. We reserve the right to refuse changes that could compromise the quality, design, timing or organisation of other confirmed orders.

• Changes to delivery or pick-up times remain subject to our available 1-hour time slots.

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3. Postponements

• Requests to postpone an order must be made at least 72 hours before the original delivery or pick-up date and remain subject to availability. We may be unable to accommodate postponements during peak periods.

• A maximum of one postponement per order is permitted.

• If we are unable to accommodate the requested postponement, you may designate another recipient to receive the order on the original date. At our discretion, a store credit of 20% of the order value, valid for 3 months, may also be offered.

 

4. Exceptions

A refund or replacement may be provided where:

• the order is damaged during delivery, provided photographic evidence is sent within 1 hour of handover; or
• we fail to deliver the order on the confirmed date and are unable to offer a suitable alternative arrangement.

 

4. Allergies & Dietary Restrictions

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• Allergens are indicated in our product descriptions wherever applicable. Please review the relevant product information carefully before ordering.

• Our kitchen handles a variety of allergens, including gluten/wheat, eggs, dairy, nuts, peanuts, soy and sesame. Although we take reasonable precautions, our kitchen is not an allergen-free environment and we cannot guarantee the complete absence of traces or cross-contamination.

• Customers are responsible for informing us of any allergy, intolerance or dietary restriction before placing an order, including the severity of the allergy where relevant.

• If even trace exposure or cross-contamination could cause a serious reaction, please contact us before ordering. We reserve the right to decline an order where we cannot safely accommodate the requirement.

• Products described as gluten-free, nut-free or otherwise adapted to a dietary requirement refer to their ingredients and recipe, unless we have expressly confirmed otherwise. They should not automatically be considered suitable for severe allergies because they are prepared in a shared kitchen.

• Dietary requests communicated after an order has been confirmed may not be possible to accommodate.

• We cannot accept responsibility for reactions resulting from an allergen or dietary restriction that was not disclosed to us before the order was confirmed, or where the customer proceeds with the order after being advised of a cross-contamination risk.

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5. Privacy & Data

 

• Personal information collected through our website, forms, orders and communications is used only to process your order, provide customer service, arrange delivery or collection, and manage our business records.

• We do not sell or share your personal information for third-party marketing purposes.

• Promotional emails or messages are sent only where permitted, and you can unsubscribe at any time.

• Payment information is processed securely by our payment providers and is not stored directly by Les Délices de Patience.

• For more information about how your data is handled, please refer to our Privacy Policy.

 

6. General Policies

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• Force Majeure: We cannot be held responsible for delays or failure to fulfil an order caused by circumstances beyond our reasonable control, including severe weather, typhoons, transport disruption, strikes, accidents, power outages or government restrictions. Where possible, we will contact you promptly and work with you to find the most suitable alternative.

• We reserve the right to decline an order before confirmation if we are fully booked, unable to meet the requested requirements, or believe that fulfilling the order safely or to our quality standards is not possible.

• If we are unable to fulfil an already confirmed and paid order for reasons attributable to us, we will offer an appropriate alternative, rescheduling option, store credit or refund, depending on the circumstances.

• We may also refuse or cancel service where a customer behaves abusively, provides materially false information, or repeatedly fails to comply with agreed payment, collection or delivery arrangements. Any refund due in such circumstances will depend on work already completed and costs already incurred.

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7. Contact Us

If you have any questions about these Terms & Conditions, your order, delivery, or dietary requirements, please contact us:

WhatsApp: +852 6466 1928
Email: contact@lesdelicesdepatience.com

We aim to respond as quickly as possible during business hours.

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Thank you for supporting our petit atelier!

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