Priivacy policy | lesdelicesdepatience

Privacy policy

Last Updated: 18th July 2025

1. Information We Collect
To provide our services, we may collect:

Personal Data:

Full name, email address, phone number
Delivery/billing address
Dietary preferences/allergies (for custom orders)
Event details (for wedding/celebration cakes)

Payment Information:

Credit card details (processed via Stripe/PayPal)
Transaction history (never stored on our servers)

Technical Data:

IP address, browser type, device information
Cookies and usage data (see Section 8)

2. How We Use Your Information
Your data helps us:
✓ Process orders and arrange deliveries
✓ Communicate order confirmations and updates
✓ Respond to customer service inquiries
✓ Improve our website and services (analytics)
✓ Send marketing communications (only with consent)

3. Legal Basis for Processing
Under Hong Kong's PDPO:

Contractual necessity (order fulfillment)
Legitimate interest (service improvement)
Consent (for marketing emails)

4. Data Sharing & Third Parties
We never sell your data. Limited sharing with:

Delivery partners (only contact info for logistics)
Payment processors (Stripe/PayPal - PCI compliant)
Legal authorities (when required by Hong Kong law)

5. Data Security Measures
We implement:

SSL encryption for all data transfers
Secure servers with restricted access
Regular security audits

6. Data Retention
We retain your information:

Orders: 5 years (for tax/legal compliance)
Marketing lists: Until you unsubscribe
Inactive accounts: 3 years

7. Your Rights
You may:

Request access to or deletion of your data
Correct inaccuracies
Withdraw consent (for marketing)
Restrict or object to processing
Receive your data in portable format

To exercise these rights, contact: lesdelicesdepatience@gmail.com

8. Cookies & Tracking Technologies
We use:

Essential cookies (shopping cart functionality)
Analytical cookies (Google Analytics - anonymized)
Marketing cookies (Facebook Pixel - with consent)

Manage preferences via your browser settings.

9. Policy Updates
We'll notify you of material changes via email or website notice.